CALL CENTRE, OPERATION, MAINTENANCE

AND SUPPORT

Maintaining and supporting hardware, software and network is a critical requirement in any core business that depends on IT for its operations. XYBASE offers a wide array of O&M services with customisable packages in which we guarantee a defined performance level and response time.
 
Our highly-qualified technical support engineers are equipped with the right skills to respond to the need for optimal availability of our client's IT infrastructure and system. They are our own staff and not from any third party, thus, allow us to provide the Operation and Maintenance services with consistent and better quality. We also have a proven approach, a comprehensive support structure, a centralized Call Centre to address all the support needs of our clients.
 
We provide the following services to our clients.
  1. Maintenance and Support of Hardware Services include Preventive, Remedial Maintenance and Parts Replacement of;
    • Servers
    • SAN Storage
    • Load Balancer/Web Accelerator
    • Network Equipment
    • Personal Computers
    • Firewall
    • Notebooks
    • Printers
    • Scanners
    • Projectors
    • UPS
    • Air Conditioning Unit 
  2. Maintenance and Support of Software Services include the remedial support, software upgrade, patches, migration, and relocation of the following:
    • Operating Systems such as IBM AIX, Sun Solaris, Red Hat Linux, CentOS, MS Windows Servers, Joyent Smart OS etc
    • System Software such as IBM Websphere, Oralce IAS, JBoss Application Server, Apache etc
    • Databases such as Oracle, DB2, MySQL, MS SQL Server, PostgreSQL
    • Applications such as Pentaho, JBoss SOA, Jasmine Suite, Custom Developed Application etc
  3. Call Centre / Helpdesk Support
    Our Call Centre offers an extensive range of call center and helpdesk support services that save you time and money as well as provide significant service improvements and overall customer satisfaction. Our call centre operates 24 hours X 7 days/week and it handles inbound calls, outbound calls and as well as online chat or email support.
  4. System Operations & Maintenance This involves on-site outsourcing services for:
    • Systems Operations and Administration
    • Database Administration
    • Network Support
    • User Support
As a complete one-stop centre for technical support, we also offer the following services:
  • Performance Tuning and Management
  • Consulting Services
  • Migration Services
  • Relocation and Moving Services
  • Warranty Support
  • Asset Management 
  • Event Technical Set-Up and Support Services
We constantly improve our methods and procedures which we derive from the world's best practices and our experience in supporting mission critical systems. We are serious, committed and dedicated to provide a very high level of service to our customers.